You Chose Gorsegner Brothers Hardwood Flooring, congratulations! Now…

What to Expect

Welcome to the Gorsegner Brothers Hardwood Flooring family! Below you will find valuable information regarding the upcoming project in your home.

First Things First

If you have not already done so, please sign and return the white-signed copy of your proposal. (Return by email to info@gorsegnerbrothers.com, mail to our office at 6 South Holmdel Road, Holmdel, NJ 07733 or fax to us at 732-291-7619).

• Please initial next to all work on the contract, which is being agreed to, and simply cross off any work stated on the contract that you do not currently want to be done.
• Our policy: we cannot begin work until a signed contract is returned to our office.

Crew Arrival Times

Our staff will call customers the workday before the project is scheduled to begin, between 4 and 5pm. During this call customers will be informed of a 2-hour window of when they can expect our crew to arrive to begin the contracted job.

• All times given are good-faith approximations and on rare occasions crews can be delayed by unforeseen circumstances. Please know we do everything in our power to be timely.

Floor Stain Color Matters

If you are having your floors stained, on the day your work begins the crew will sand and stain a small area to make sure you are happy with your choice in color. Showroom samples alone just don’t do your floor justice!

Preparation

If you are having sanding and finishing work done on your home and you have chosen NOT to use the Dust Containment System, please make sure that you are prepared before the sanders arrive by taking the following measures:

1. Cover all heating vents and air returns in the area to avoid dust in your air conditioning system
2. Put up plastic covering in doorways to prevent dust from getting into adjacent rooms
3. If you are having a kitchen done, please cover all cabinets to prevent dust from getting into the cabinets and items that might be inside them
4. If you have any window treatments that can be removed, we would recommend removing them from the work area to prevent dust from getting on them.
5. If there are any spaces and/or objects on walls, etc. that you would like to preserve from dust, removing or covering them would be advised
6. *Please Note: If sanding work is being done in your home, access to the panel box will be required to run our machines
7. To proceed in coating, our crews will vacuum and clean areas related to their work
8. Read over the customer responsibilities on the bottom of your contract to be aware of any additional preparation for your specific project.

Furniture

When you opt to hire us to move your furniture—please note the following:

We will move LARGE furniture items out of the Work Areas and into the nearest rooms. We will NOT move furniture to another floor, into the garage or outside of the house. If there are no areas for the furniture to be moved to, then it is the customer’s responsibility to remove the furniture from the Work Areas. 

We ONLY move LARGE Furniture items, such as:

• Large Tables (no end tables or small coffee tables)
• Wall Units (must be completely empty of contents or it will NOT be moved, and the job will be re-scheduled accordingly)
• Book Cases (to be completely empty of contents)
• Sofas and Recliners
• Dressers (all drawers must be removed)
• Mattresses (bed frame must be completely broken down prior to moving)

We do NOT move these items:

• Electronics
• Personal Items such as Clothing or Jewelry
• Plants or Vases
• Fish Tanks, Pet Cages or Pet Accessories
• Lamps or Lighting Fixtures
• Area Rugs
• Dining Room Chairs
• End Tables or Small Coffee Tables
• Grandfather Clocks
• Mirrors, Picture Frames or any other Home Décor 
• Pianos or Instruments
• Pillows, Blankets or Bedding
• Any Furniture with Stone or Granite

After the work is finished, Gorsegner Brothers will move the Furniture back into the general area of the room it was removed from. The Customer is responsible for making placement adjustments, as necessary. E-Z Glide Furniture Pads are available for purchase in our Showroom—customer is responsible for application of said pads.

Fast, Quality and Affordable

Gorsegner Brothers Hardwood Flooring is dedicated to giving you the best customer service possible! We thank you for your business and are looking forward to working with you. As a family-run business, we understand the importance of fast, easy, quality, and affordable service, which is why we consider our installation to be better than your average hardwood floor company. In addition, we guarantee that with our expert installers and our Dust Containment System, we get the job done right and you will be completely satisfied!

Billing Information

Each time our crew performs a portion of the work in your contract, a bill will be associated with that work.
For example: If we come and tear out an existing tile floor, in preparation of installing new hardwood flooring, you will receive a bill for that item and payment will be due upon completion. If later that same day, our crew comes and installs the new hardwood floors, another bill will be given and due.

• Please Note: If you are having sanding work done, 2/3rds of the total bill for sanding is due the first day before the work begins. Our policy is that final payment on sanding needs to be paid before the final coat can be applied.

Click here to fill out a form and our team of experts will contact you quickly to discuss options. Or, feel free to call us at 732-291-7263 or 609-924-7263 to get started right away!