Frequently Asked Questions about Hardwood Floor Services

Q. Are your estimates free for Hardwood Floor Services?

A. Yes, give us a call and we’d be happy to come to your home and give you a free consultation. 732-291-SAND(7263) or 609-924-7263

Q. How dustless is your Dust Containment System?

A. Our Dust Containment System is certified as being 99% dust free. It is the only certified system on the market today.

Q. I’m having my floors stained, how and when do I choose my stain color?

A. On the first day the crew arrives to sand your floors they will sand an area and show you stain colors right on your own floor. There are many varieties of stain that simply showing a sample in our showroom would not do it justice. Plus, each floor takes to the stain differently, so in our experience we have found that this is the best way to show you what the color will truly look like. We can also arrange to provide you with stain samples before the job begins as well.

Q. We have hired Gorsegner Brothers Hardwood Floors for a flooring job. What time can we expect the crew to arrive on our scheduled work day?

A. You will receive a call the day before your scheduled work day to give you notification about two hour windows that are available. If you have a special time requested early enough, we will do our best to accommodate.

Q. I just had my floors sanded. How long until I can walk on them, move my furniture back onto them, or put my area rugs back on them?

A. A large benefit to our water-based polyurethane is that it is quick drying. Roughly 3 hours after the coat has been applied, and you can walk on the floor. Please do so in a hard sole shoe, not bare foot or in socks. Furniture can go back 24 hours after the last coat has been applied. We suggest you wait one week for area rugs to go back. These suggestions will help keep your floors in the best possible shape.

Q. I’ve had an estimate done by Gorsegner Brothers and would like to move forward with Hardwood Floor Services. What do I do from here?

A. Please call our office to schedule a date to begin your project. From that point, we will need you to sign your proposal and either fax, mail, or e-mail it to us. A deposit may also be necessary at this time.

Q: Can I get an idea of cost for stairs over-the-phone?

A: Unfortunately, no. Stairs, unlike floors, are a custom job – no two stair jobs are ever alike. The best way to get an estimate on the cost of stair work is to have one of our experts come out and give you an in-person review of your project. We can then present you with the best options for your stairs.

Q: How soon after the in-home consultation can my stairs be done?

A: From in-home consultation to start of work usually depends upon the options you choose. Some materials may have to be be custom-ordered and that may take some time to arrive at our office. We will keep you updated on the status of your project and you are welcome to always call our offices for updates as well. We welcome your cooperation and look forward to working closely with you through every phase of your project with us.

Q: Will the decreased humidity in the winter affect my hardwood floors?

A: In many cases, wood floors respond to the lower humidity by contracting or shrinking. If the wood contracts significantly, small gaps may appear between the boards. This is normal, but can be prevented with proper precautions. One of the best ways to ensure that your wood floors will maintain their original look and shape is to make sure your home has proper humidity controls in place. This means using a humidifier to maintain optimal moisture levels in your home. Keeping levels above 40% in the winter will help prevent gaps from appearing in your hardwood floors.

Q: Can certain rugs harm my new wood floors?

A: Yes they can. Our advice is to avoid solid foam backed rugs, which can retain moisture and dirt, thus causing damage to the flooring. Instead look for waffle-pattern backed rugs. These are a much safer option.

HAVE A QUESTION NOT LISTED ABOVE? Please email us at info@gorsegnerborthers.com