You Chose Gorsegner Brothers Hardwood Flooring, congratulations! Now…
What to Expect
Welcome to the Gorsegner Brothers Hardwood Flooring family! Below you will find valuable information regarding the upcoming project in your home.
First Things First
If you have not already done so, please sign and return the white-signed copy of your proposal. (Return by email to firstname.lastname@example.org, mail to our office at 6 South Holmdel Road, Holmdel, NJ 07733 or fax to us at 732-291-7619).
Please initial next to all work on the proposal, which is being agreed to, and simply cross off any work stated on the proposal that you currently do not want done.
Our policy: we cannot begin work until a signed proposal is returned to our office.
Crew Arrival Times
Our staff will call customers the workday before the project is scheduled to begin, between 4 and 5pm. During this call customers will be informed of a 2-hour window of when they can expect our crew to arrive to begin the contracted job.
All times given are good-faith approximations and on rare occasions crews can be delayed by unforeseen circumstances. Please know we do everything in our power to be timely.
Floor Stain Color Matters
If you are having your floors stained, on the day your work begins the crew will sand and stain a small area to make sure you are happy with your choice in color. Showroom samples alone just don’t do your floor justice!
If you are having sanding and finishing work done on your home and you have chosen NOT to use the Dust Containment System, please make sure that you are prepared before the sanders arrive by taking the following measures:
Cover all heating vents and air returns in the area to avoid dust in your air conditioning system
Put up plastic covering in doorways to prevent dust from getting into adjacent rooms
If you are having a kitchen done, please cover all cabinets to prevent dust from getting into the cabinets and items that might be inside them
If you have any window treatments that can be removed, we would recommend removing them from the work area to prevent dust from getting on them.
If there are any spaces and/or objects on walls, etc. that you would like to preserve from dust, removing or covering them would be advised
*Please Note: If sanding work is being done in your home, access to the panel box will be required to run our machines
To proceed in coating, our crews will vacuum and clean areas related to their work
Read over the customer responsibilities on the bottom of your proposal/contract to be aware of any additional preparation for your specific project.
Fast, Quality and Affordable
Gorsegner Brothers Hardwood Flooring is dedicated to giving you the best customer service possible! We thank you for your business and are looking forward to working with you. As a family-run business, we understand the importance of fast, easy, quality, and affordable service, which is why we consider our installation to be better than your average hardwood floor company. In addition, we guarantee that with our expert installers and our Dust Containment System, we get the job done right and you will be completely satisfied!
Each time our crew performs a portion of the work in your contract, a bill will be associated with that work.
For example: If we come and tear out an existing tile floor, in preparation of installing new hardwood flooring, you will receive a bill for that item and payment will be due upon completion. If later that same day, our crew comes and installs the new hardwood floors, another bill will be given and due.
Please Note: If you are having sanding work done, 2/3rds of the total bill for sanding is due the first day before the work begins. Our policy is that final payment on sanding needs to be paid before the final coat can be applied.
Gorsegner Bros refinished our hard wood floors both first and second floor. They did an amazing job at a very fair price and the floors look new!!! They were patient answering all our questions during the job and also provided suggestions!!! The work was done on time. Would HIGHLY recommend!!!
- Ramya J.
My wife and I are extremely happy with the result! The staff was professional, safe, tidy and quick! They had our old flooring torn up and the new floor installed in less than 48 hours which was a plus because losing use of our main room in the house for a long period of time would have been a real headache! Everything from the estimate, to the tear up, to the installation and completion of the job was smooth and done with the highest degree of quality and stellar workmanship. Would HIGHLY recommend!
- Andrew Scarpulla, Toms River, NJ
Gorsegner Brothers did an absolutely fantastic job on my living room floor refinishing – they took all of the dog claw scratches right out and made the floor look better than it did when I moved in. Highly recommended!
- Joseph Keller, Red Bank, NJ
I used this company and found the entire experience to be a pleasure. All the work was done to my satisfaction with minimal inconvenience. My entire first floor had to be ripped and replaced. I have had my floors done twice before, by other contractors, and went through many issues which were absent with Gorsegner. I am still admiring the floors today. The dustless system is a miracle. After the sanding I could run a finger anywhere and not find any dust.
- Dan Giacumbo 6/21/12, Holmdel, NJ
They refinished the wood floors in our kitchen and dining room. The work was done on time and completed with no mess. Most importantly, the result was beautiful. The floors looked much better than they did when they were first installed. We could not be happier with the result.
Gorsegner Bros installed, stained and finished a hardwood floor in my den. There was a problem in the way the floor was sanded such that the stain was darker in several areas along the edges. Gorsegner immediately re-sanded the entire floor and the result is perfect. Errors can occur with any work being done, but Gorsegner’s customer service and willingness to immediately correct a problem to the customer’s satisfaction is greatly appreciated. I will certainly use them again without hesitation.
- Barbara Gard, Lincroft, NJ
We hired Gorsegner Brothers to refinish a bedroom floor that suffered water damage during Superstorm Sandy. They did such a phenomenal job and were so incredibly professional that we had all of the floors in our house refinished by their company. I was amazed at how they were able to extract such incredible beauty from the dingy, dirty, old wood floors we had in our house. We are in the process of repainting and redecorating the entire house as a result.
- Barbara DeMango
Everyone, from the estimators, to the office staff and the work teams were courteous, professional and efficient. Diego, the leader of our work team, was exceptionally knowledgable and helpful with choice of color and how to go about each phase of the sanding/refinishing process (sanding straight line areas of the job rather than each room as a whole). They worked long hours and were meticulous about their work.
- Barbara DeMango
My husband, who is extremely meticulous and normally does all the work in our house, was as impressed as I was at the results of the work.I have passed their name onto another family and will definitely call them again when I require refinishing services.