Frequently Asked Questions about Hardwood Floor Services
Q. Are your estimates free for Hardwood Floor Services?
A. Yes, give us a call and we’d be happy to come to your home and give you a free consultation. 732-291-SAND(7263) or 609-924-7263
Q. How dustless is your Dust Containment System?
A. Our Dust Containment System is certified as being 99% dust free. It is the only certified system on the market today.
Q. I’m having my floors stained, how and when do I choose my stain color?
A. On the first day the crew arrives to sand your floors they will sand an area and show you stain colors right on your own floor. There are many varieties of stain that simply showing a sample in our showroom would not do it justice. Plus, each floor takes to the stain differently, so in our experience we have found that this is the best way to show you what the color will truly look like. We can also arrange to provide you with stain samples before the job begins as well.
Q. We have hired Gorsegner Brothers Hardwood Floors for a flooring job. What time can we expect the crew to arrive on our scheduled work day?
A. You will receive a call the day before your scheduled work day to give you notification about two hour windows that are available. If you have a special time requested early enough, we will do our best to accommodate.
Q. I just had my floors sanded. How long until I can walk on them, move my furniture back onto them, or put my area rugs back on them?
A. A large benefit to our water-based polyurethane is that it is quick drying. Roughly 3 hours after the coat has been applied, and you can walk on the floor. Please do so in a hard sole shoe, not bare foot or in socks. Furniture can go back 24 hours after the last coat has been applied. We suggest you wait one week for area rugs to go back. These suggestions will help keep your floors in the best possible shape.
Q. I’ve had an estimate done by Gorsegner Brothers and would like to move forward with Hardwood Floor Services. What do I do from here?
A. Please call our office to schedule a date to begin your project. From that point, we will need you to sign your proposal and either fax, mail, or e-mail it to us. A deposit may also be necessary at this time.
Q: Can I get an idea of cost for stairs over-the-phone?
A: Unfortunately, no. Stairs, unlike floors, are a custom job – no two stair jobs are ever alike. The best way to get an estimate on the cost of stair work is to have one of our experts come out and give you an in-person review of your project. We can then present you with the best options for your stairs.
Q: How soon after the in-home consultation can my stairs be done?
A: From in-home consultation to start of work usually depends upon the options you choose. Some materials may have to be be custom-ordered and that may take some time to arrive at our office. We will keep you updated on the status of your project and you are welcome to always call our offices for updates as well. We welcome your cooperation and look forward to working closely with you through every phase of your project with us.
Q: Will the decreased humidity in the winter affect my hardwood floors?
A: In many cases, wood floors respond to the lower humidity by contracting or shrinking. If the wood contracts significantly, small gaps may appear between the boards. This is normal, but can be prevented with proper precautions. One of the best ways to ensure that your wood floors will maintain their original look and shape is to make sure your home has proper humidity controls in place. This means using a humidifier to maintain optimal moisture levels in your home. Keeping levels above 40% in the winter will help prevent gaps from appearing in your hardwood floors.
Q: Can certain rugs harm my new wood floors?
A: Yes they can. Our advice is to avoid solid foam backed rugs, which can retain moisture and dirt, thus causing damage to the flooring. Instead look for waffle-pattern backed rugs. These are a much safer option.
Gorsegner Bros refinished our hard wood floors both first and second floor. They did an amazing job at a very fair price and the floors look new!!! They were patient answering all our questions during the job and also provided suggestions!!! The work was done on time. Would HIGHLY recommend!!!
- Ramya J.
My wife and I are extremely happy with the result! The staff was professional, safe, tidy and quick! They had our old flooring torn up and the new floor installed in less than 48 hours which was a plus because losing use of our main room in the house for a long period of time would have been a real headache! Everything from the estimate, to the tear up, to the installation and completion of the job was smooth and done with the highest degree of quality and stellar workmanship. Would HIGHLY recommend!
- Andrew Scarpulla, Toms River, NJ
Gorsegner Brothers did an absolutely fantastic job on my living room floor refinishing – they took all of the dog claw scratches right out and made the floor look better than it did when I moved in. Highly recommended!
- Joseph Keller, Red Bank, NJ
I used this company and found the entire experience to be a pleasure. All the work was done to my satisfaction with minimal inconvenience. My entire first floor had to be ripped and replaced. I have had my floors done twice before, by other contractors, and went through many issues which were absent with Gorsegner. I am still admiring the floors today. The dustless system is a miracle. After the sanding I could run a finger anywhere and not find any dust.
- Dan Giacumbo 6/21/12, Holmdel, NJ
They refinished the wood floors in our kitchen and dining room. The work was done on time and completed with no mess. Most importantly, the result was beautiful. The floors looked much better than they did when they were first installed. We could not be happier with the result.
Gorsegner Bros installed, stained and finished a hardwood floor in my den. There was a problem in the way the floor was sanded such that the stain was darker in several areas along the edges. Gorsegner immediately re-sanded the entire floor and the result is perfect. Errors can occur with any work being done, but Gorsegner’s customer service and willingness to immediately correct a problem to the customer’s satisfaction is greatly appreciated. I will certainly use them again without hesitation.
- Barbara Gard, Lincroft, NJ
We hired Gorsegner Brothers to refinish a bedroom floor that suffered water damage during Superstorm Sandy. They did such a phenomenal job and were so incredibly professional that we had all of the floors in our house refinished by their company. I was amazed at how they were able to extract such incredible beauty from the dingy, dirty, old wood floors we had in our house. We are in the process of repainting and redecorating the entire house as a result.
- Barbara DeMango
Everyone, from the estimators, to the office staff and the work teams were courteous, professional and efficient. Diego, the leader of our work team, was exceptionally knowledgable and helpful with choice of color and how to go about each phase of the sanding/refinishing process (sanding straight line areas of the job rather than each room as a whole). They worked long hours and were meticulous about their work.
- Barbara DeMango
My husband, who is extremely meticulous and normally does all the work in our house, was as impressed as I was at the results of the work.I have passed their name onto another family and will definitely call them again when I require refinishing services.